Frequently Asked Questions
Everything you need to know about your journey to radiant skin.
How long will it take to receive my skincare order?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while expedited options are available at checkout if you need your glow sooner.
Can I return a product if it doesn't suit my skin type?
We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction, please contact our skincare specialists within 7 days for a consultation and exchange.
Are your products medical-grade and authentic?
Yes, Totality Medispa & Skincare only stocks 100% authentic, medical-grade products sourced directly from authorized clinical manufacturers to ensure maximum potency and safety.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and Canada. We are working on expanding our international shipping options to bring our curated skincare to more locations soon.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay for your convenience.